PRIVACY POLICY AND TERMS AND CONDITIONS

 

This website is owned and operated by Gold Star Family Carpet Cleaning, serving customers throughout Phoenix, Arizona and the surrounding communities.

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By accessing or using this website, requesting a quote, or using our services, you agree to the terms outlined below.

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PRIVACY POLICY

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INFORMATION WE COLLECT

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We may collect personal information when you:

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• Request a quote

• Fill out a contact form

• Call, text, or email us

• Submit reviews or feedback

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This information may include:

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• Name

• Phone number

• Email address

• Service address or location details

• Any additional information you provide

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We may also automatically collect limited information such as browser type, device information, and pages visited.

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HOW WE USE YOUR INFORMATION

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We use your information to:

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• Respond to inquiries and provide quotes

• Schedule and perform services

• Communicate with you about your request

• Improve our website and services

• Send occasional follow up or promotional messages (you may opt out at any time)

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COOKIES AND TRACKING

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Our website may use cookies and similar technologies to:

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• Improve user experience

• Analyze website traffic

• Support marketing and advertising efforts

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We may use third party tools such as Google Analytics or Google Ads. These services may collect information about your interaction with our website.

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You can disable cookies in your browser settings at any time.

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HOW WE SHARE INFORMATION

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We do not sell or share your personal information for cross-context behavioral advertising.

We may share information with trusted third parties only when necessary to:

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• Operate our website

• Provide requested services

• Support marketing and analytics

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All third parties are required to keep your information confidential.

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We may also disclose information if required by law or to protect our rights.

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DATA SECURITY

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We implement reasonable security measures to protect your information. All data is transmitted using SSL encryption. Payment processing, if applicable, is handled by secure third party providers and is not stored on our servers.

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DATA RETENTION

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We retain personal information only as long as necessary to:

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• Provide services

• Maintain business records

• Comply with legal obligations

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Information is securely deleted when no longer needed.

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YOUR PRIVACY RIGHTS

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You may have the right to:

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• Request access to personal information we maintain

• Request correction of inaccurate information

• Request deletion of personal information, subject to legal requirements

• Request information regarding how your information is used

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To exercise your rights, contact us using the information below. We may need to verify your identity before processing your request.

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DO NOT TRACK

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We honor applicable browser privacy preferences where required by law.

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CHILDREN'S PRIVACY

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We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted.

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THIRD PARTY LINKS

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Our website may contain links to third party websites. We are not responsible for their content or privacy practices.

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TERMS AND CONDITIONS

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USE OF WEBSITE

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By using this website, you agree to use it for lawful purposes only. You agree not to misuse the website or attempt to interfere with its operation.

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SERVICE TERMS

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All services are subject to availability and may require an on-site evaluation. Pricing may vary based on the condition of surfaces, size of the area, and level of cleaning required.

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We strive to provide accurate estimates, but final pricing may be adjusted based on actual conditions at the time of service.

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SMS TEXT MESSAGING TERMS

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By providing your phone number, you consent to receive text messages related to:

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• Appointment scheduling

• Service updates

• Customer support

• Occasional promotions

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You can opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

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Message and data rates may apply. Message frequency may vary. Carriers are not responsible for delayed or undelivered messages.

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We do not share mobile information with third parties or affiliates for marketing or promotional purposes.

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THIRD PARTY SERVICES

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Our website may include links to third party websites. We are not responsible for their content or practices.

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LIMITATION OF LIABILITY

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Gold Star Family Carpet Cleaning is not liable for any indirect, incidental, or consequential damages arising from the use of this website or services.

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While we take care to provide high quality service, results may vary depending on the condition of materials, fibers, surfaces, stains, odors, and other factors beyond our control.

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GOVERNING LAW

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These Terms are governed by the laws of the State of Arizona.

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Any disputes arising from the use of this website or our services shall be handled in Maricopa County, Arizona.

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CHANGES TO THIS POLICY AND TERMS

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We may update this page at any time. Continued use of the website or services after changes are posted constitutes acceptance of those changes.

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CONTACT INFORMATION

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Gold Star Family Carpet Cleaning

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Email: gsfcarpetcleaning@gmail.com

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Phone: (602) 545-9935

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Last Updated: 6/11/2026